How do we communicate during the project?+
Enquiries, briefs, feedback and support are handled by email. This keeps decisions and requests together in writing, without needing daytime calls.
When can I expect a reply?+
I review and reply to emails outside weekday daytime hours, as availability allows. Support is not monitored continuously, so please do not rely on it for an immediate or emergency response. Project timescales are agreed in advance.
Can we arrange a meeting?+
Most projects can be handled entirely by email. If a meeting would help, weekend appointments can be arranged in advance, subject to availability.
What does the £49 monthly price cover?+
Starter website care is £49 per month, with a six-month minimum. The care scope and allowance for small changes are agreed in your quote. New pages, features and redesigns are quoted separately.
Is hosting included in the monthly care price?+
Hosting is billed separately at £144 per year. This includes an SSL certificate and one standard .co.uk domain, subject to availability. Premium domains and other domain extensions are quoted separately.
Is there a setup fee?+
Yes. There is a one-off setup fee for designing and building your website. The amount depends on the agreed pages and features and is confirmed in writing before work starts.
Can I keep my existing domain?+
Yes. You can keep your existing domain, and I can help connect it to your website. Any transfer or renewal arrangements will be confirmed before changes are made.
Can I add pages or change packages later?+
Yes. Start with the website you need now. Extra pages, a larger editing allowance or a posts and news section can be quoted as your needs change.
Will my website rank first on Google?+
No ranking position is guaranteed. Basic SEO helps give your site clear structure and useful page information. More detailed reviews and ongoing improvements can be scoped separately.
Who owns the website, and what if I leave?+
Website ownership, domain registration, cancellation and any handover arrangements will be set out in your written agreement before you commit. The Starter care service has a six-month minimum; annual hosting is a separate charge.
Can I take payments or connect an online shop?+
Yes. Simple payments can be added through Stripe, or a Shopify shop can be connected to your website. These options are scoped and quoted separately, including platform charges, transaction fees and any ongoing support. Larger or custom shop projects are assessed individually.
Can I add a booking service?+
An established booking service can be connected to your website. The integration and any third-party subscription costs are agreed before work starts.